Frequently Asked Questions
- My survey ended after only a few questions. What does this mean?
- I am experiencing technical difficulties with the survey, what can I do?
- How do I unsubscribe?
- Do I get a reward for completing my survey?
- I have not received my reward. When will it arrive?
- Why did the survey take longer than stated on the invitation?
- Can I sign up to this panel?
- What does it mean if I got a message saying the survey is closed?
If your question did not come up, please get in touch with us by completing this form, don't forget to clearly state which survey it is in reference to.
My survey ended after only a few questions. What does this mean?
As with most surveys, we look for a specific target group of respondents and a specific number of respondents in each group. If your survey ended after just a few questions it means that you did not fit the target group we are looking for or it is already full. top
I am experiencing technical difficulties with the survey, what can I do?
If you are experiencing technical difficulties or there has been an error in our survey please reach out to us immediately via this form. top
How do I unsubscribe?
Click on the unsubscribe link in your original invitation, or complete this form and you will be permanently removed from our mailing list on this study. Your name will also be passed back to the client requesting removal from their database. top
Do I get a reward for completing my survey?
If you qualify and complete your survey in full, you might be eligible for a reward; however, not all surveys offer a reward for completion. Please refer to the original invitation to see if there is mention of a reward. If not, there is no reward offered for this study. top
I have not received my reward. When will it arrive?
If you finished the survey in full and you've qualified for the offered reward, you will receive it in up to 6 weeks from the time the survey is closed. If 6 weeks has passed and you have not received your reward you can inquire by completing this form. top
Why did the survey take longer than stated on the invitation?
The length of the survey that may be found on the invitation is an average. The survey is designed in such a way that sends you down different paths, depending on your answers, which vary in length and ultimately will define the length of your full survey. top
Can I sign up to this panel?
This is not something we currently offer. top
What does it mean if I got a message saying the survey is closed?
All of our surveys are open for a limited time. If upon clicking on the survey link you receive a message stating the survey is now closed, unfortunately, this means that we have all the required responses. top